Patient Experience

Patient experience at Lilavati Hospital – Reviews often mention hospital cleanliness, supportive nursing staff, and clear communication from doctors. Many patients highlight smooth admission & discharge, transparent billing, and trust in critical care services. Popular treatment areas include Neurosurgery, Medical Oncology, General Surgery, Gynecologic Oncology, Dental Surgery, making Lilavati Hospital a preferred hospital in Mumbai for planned and emergency treatment.
What a relief! I’d been dealing...
Aug 31, 2025
Doctor: Dr. Ashish A. Nabar Hospital: Lilavati Hospital

What a relief! I’d been dealing with fatigue and just feeling ‘off’ for months. Saw two other doctors who couldn’t pinpoint it. Dr. Nabar actually sat down and pieced it together like a detective. He asked questions others hadn’t. Got the right tests, and it turned out to be something treatable. Started the medication he prescribed, and I finally have my energy back. He really listened and figured it out. So glad I found him!

My 8-year-old son, Rohan, had been...
Jan 09, 2026
Doctor: Dr. Ashok H. Punjabi Hospital: Lilavati Hospital

My 8-year-old son, Rohan, had been complaining of stomach pains for weeks. We saw a couple of doctors, but nothing seemed to help. I was so scared. When we met Dr. Punjabi at Lilavati, he didn't just look at the reports. He sat on the edge of the bed and talked to Rohan about his school and his cricket, making him laugh. He explained everything to me in simple terms, why he thought it was a certain type of inflammation and not something more serious. The treatment plan was gentle, and he checked in with us personally. Seeing my boy finally eat a full meal without pain... that's what matters. Dr. Punjabi saw my child, not just a patient.

Severe abdominal pain. Admitted to Lilavati....
Dec 15, 2025
Doctor: Dr. Ashok H. Punjabi Hospital: Lilavati Hospital

Severe abdominal pain. Admitted to Lilavati. Dr. Ashok Punjabi was assigned. He diagnosed a complex intestinal issue quickly. Ordered the right scans. Explained the situation: surgery was needed, but a minimally invasive type. Procedure was smooth. Recovery was straightforward. No unnecessary delays. Staff followed his clear instructions. Pain managed well. Discharged in four days. Follow-up was efficient. He's a capable doctor. Got the job done.

I've always been a bit anxious...
Jan 17, 2026
Doctor: Dr. Ashok H. Punjabi Hospital: Lilavati Hospital

I've always been a bit anxious about hospitals, to be honest. The whole place can feel so large and cold. When I was referred to Dr. Punjabi for a persistent digestive problem, I was nervous. But from the moment he walked in, his manner was so calm. He listened without rushing me, even when I repeated myself. He spoke softly, outlining each step so I knew what to expect. There was no pressure, just clear options. The waiting room was busy that day, but he never made me feel like a number. He helped me understand my own body better. I'm feeling much more like myself now, and I'm quietly very grateful for his kindness.

Wow, what a difference! I'd been...
Aug 20, 2025
Doctor: Dr. Ashok H. Punjabi Hospital: Lilavati Hospital

Wow, what a difference! I'd been dragging myself around for months with awful bloating and fatigue. My local doctor was stumped. A friend pushed me to see Dr. Punjabi at Lilavati. Best decision ever! He had this 'aha!' moment during the consultation, asked a few specific questions I'd never been asked before, and suspected a food intolerance mixed with a bacterial thing. The tests proved him right! Started the treatment he suggested, and within two weeks, the change was incredible. Energy's back! I'm telling everyone about him. Seriously, if you're feeling stuck with a health puzzle, go see this guy. He actually solved mine!

I'd been to a couple of...
Jan 19, 2026
Doctor: Dr. Bhavesh Vajifdar Hospital: Lilavati Hospital

I'd been to a couple of doctors about this nagging fatigue and stomach thing, and everyone just said it was stress. Dr. Vajifdar was different. He actually sat and listened to everything, even the stuff I thought was silly. He ordered a few specific tests others hadn't, and it turned out to be a thyroid issue that was messing with my digestion. He explained it in a way that finally made sense. I'm on treatment now and feel like myself again.

Had to get a small cyst...
Jan 07, 2026
Doctor: Dr. Bhavesh Vajifdar Hospital: Lilavati Hospital

Had to get a small cyst removed. Honestly, I was more nervous about the hospital process than the actual procedure. Dr. Vajifdar's team at Lilavati had it all sorted. The nurse who prepped me was really calming, and the doctor himself checked in right before. The whole thing took maybe twenty minutes. I was in and out, and the follow-up was just a quick check of the stitches. It was as straightforward as these things can be.

The place is busy, I won't...
Dec 16, 2025
Doctor: Dr. Bhavesh Vajifdar Hospital: Lilavati Hospital

The place is busy, I won't liefinding a parking spot took a minute. But once inside, it felt organized. The front desk people were patient with my questions, and the ward assistant who showed me to the room noticed I looked a bit lost and walked with me. The room was clean and quiet, which helped a lot. It's the little things that make a difference when you're not feeling great.

What stuck with me was how...
Sep 04, 2025
Doctor: Dr. Bhavesh Vajifdar Hospital: Lilavati Hospital

What stuck with me was how Dr. Vajifdar talked to my elderly mother. He didn't just talk at her; he got down to her eye level, spoke clearly without being condescending, and made sure she understood each step of her treatment plan. He had this calm, direct way about him that put her at ease immediately. You could tell he sees the person, not just the patient file.

My 8-year-old son had a high...
Nov 27, 2025
Doctor: Dr. Chetan P. Shah Hospital: Lilavati Hospital

My 8-year-old son had a high fever that wouldn't break, and I was terrified. Dr. Shah at Lilavati was so calm with him, explaining everything in a way a kid could understand. He didn't just treat the fever; he figured out the root cause, a stubborn infection, and laid out a clear plan. I cried from relief in the waiting room after. He made my scared little boy feel brave.

When my elderly mother was admitted,...
Nov 14, 2025
Doctor: Dr. Chetan P. Shah Hospital: Lilavati Hospital

When my elderly mother was admitted, we were a mess of questions. Dr. Chetan Shah was the only one who took the time to sit with us in the family lounge, drawing diagrams on a notepad to explain her condition. He gave us his direct number for updates, which meant the world when we were stuck in traffic. He treated us like partners in her care, not just visitors.

Look, I hate hospitals. Went to...
Oct 31, 2025
Doctor: Dr. Chetan P. Shah Hospital: Lilavati Hospital

Look, I hate hospitals. Went to Dr. Shah for a general check-up 'cause my wife made me. Parking at Lilavati was a nightmare, but the doc was worth it. No fluff, straight talk. Told me what was fine, what needed work, and how to fix it. Got the sense he actually listens. Would go back.

Had to get my gallbladder out....
Sep 19, 2025
Doctor: Dr. M.G. Pillai Hospital: Lilavati Hospital

Had to get my gallbladder out. Was pretty nervous about the whole surgery thing, but Dr. Pillai walked me through it like we were planning a trip. No big medical words, just clear steps. The surgery itself was, well, surgeryI was out for it. Recovery was straightforward, just like he said it would be. No drama, no surprises. Sometimes that's exactly what you need.

It started with just feeling run-down...
Sep 05, 2025
Doctor: Dr. Chetan P. Shah Hospital: Lilavati Hospital

It started with just feeling run-down for months. My local GP kept saying it was stress. At Lilavati, Dr. Shah listened to the whole saga, asked questions others hadn't. He ordered specific tests and found a vitamin deficiency that was throwing my whole system off. The treatment was simple, but getting someone to look properly was the hard part. I remember the nurse was running late that day, so he had extra time to chat, and that's when he pieced it together. I've got my energy back now.

I'd been to a couple of...
Nov 22, 2025
Doctor: Dr. Darshan A. Jhala Hospital: Lilavati Hospital

I'd been to a couple of other doctors for this nagging stomach pain and fatigue, and they all said it was stress. Dr. Jhala was the first one who actually seemed suspicious. He ordered a few more specific tests I hadn't had before. It turned out to be a pretty rare type of intestinal issue. He sat with my wife and me for a good twenty minutes, drawing diagrams on a notepad to explain exactly what was happening and how the treatment would work. I felt like someone finally saw the real problem.

Had to get a small cyst...
Oct 09, 2025
Doctor: Dr. Darshan A. Jhala Hospital: Lilavati Hospital

Had to get a small cyst removed from my back. Honestly, I was more nervous about the hospital experience than the procedure itself. But Dr. Jhala's team made it so straightforward. The whole thing, from check-in to walking out, took less than three hours. The actual removal felt like nothinga quick pinch and it was over. He called me himself the next evening just to check if I had any questions. It was such a simple thing, but it meant a lot.

Look, Lilavati is a big place...
Dec 17, 2025
Doctor: Dr. Darshan A. Jhala Hospital: Lilavati Hospital

Look, Lilavati is a big place and finding the right department can be a maze. I got lost twice, and the main parking was full so I had to use the overflow lot. But once I found Dr. Jhala's clinic, his nurse, Priya, was an absolute rockstar. She calmed my mom down while we waited, got her a glass of water, and explained the steps in Marathi, which put her at ease. The doctor was great, but it was that human touch from the staff that really made a stressful day manageable.

My teenage son had to see...
Sep 19, 2025
Doctor: Dr. Darshan A. Jhala Hospital: Lilavati Hospital

My teenage son had to see him, and he was in one of those moods where he didn't want to talk to anyone. Dr. Jhala didn't push. He just chatted about cricket for a bit, got a smile out of him, and then very casually started asking about his symptoms. He spoke directly to my son, not just to me. You could see my kid relax and start to trust him. It wasn't just a check-up; it felt like he actually cared about the person in the room, not just the patient file.

My 8-year-old son, Arjun, had been...
Dec 14, 2025
Doctor: Dr. Harish Bajaj Hospital: Lilavati Hospital

My 8-year-old son, Arjun, had been complaining of stomach pains for weeks. We saw a couple of doctors, but nothing seemed to help. I was so scared. When we finally got to see Dr. Bajaj at Lilavati, he didn't just look at the charts. He got down on his level, talked to him like a person, not just a patient. He explained everything to me in simple termswhat tests he wanted to do, why, what he was looking for. The waiting room was packed, and we had to wait a bit, but once we were in, he gave us all his time. He found the issue, a simple dietary thing we'd missed, and Arjun is back to his old self. It was the care, the patience, that made all the difference.

Fixed my hernia. Doc was clear,...
Oct 17, 2025
Doctor: Dr. Sumeet Pawar Hospital: Lilavati Hospital

Fixed my hernia. Doc was clear, surgery went smooth, recovery's on track. No fuss.

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VO-284, Eldeco Centre 110017