Patient Experience

Came in with a deep cut...
Aug 09, 2025

Came in with a deep cut on my hand from a kitchen accident. The ER was busy but organized. A nurse named Aylin saw me wincing and brought me a cold compress without me asking. The doctor who stitched me up explained each step in a calm, almost bored voice, which weirdly made me feel like it was no big deal. They gave me clear printed instructions for wound care, not just a verbal list.

Had my gallbladder removed last month....
Sep 06, 2025

Had my gallbladder removed last month. What stuck with me was the anesthesiologist's visit the night before. He sat on the edge of my bed, asked about my job, and actually listened. Post-op, a nurse noticed I was shivering and wrapped me in a warmed blanket from a cabinet I didn't even see. The food was forgettable, but the way the cleaning staff chatted quietly while keeping everything spotless made the room feel less sterile.

Just went for my annual physical....
Dec 14, 2025

Just went for my annual physical. The phlebotomist found a vein on the first try, which never happens. My doctor was running 20 minutes behind, but her assistant apologized and offered tea. During the check-up, the doctor remembered my kid's name from a year ago. She didn't rush the conversation, even flipped through my old file to compare a minor cholesterol blip.

My aunt was recovering from pneumonia....
Nov 15, 2025

My aunt was recovering from pneumonia. I visited daily for a week. The nurses on the 4th floor knew me by day three. One evening, I saw a young nurse assistant sitting with an elderly patient who had no visitors, just helping her eat pudding. The chairs in the room were actually comfortable for long stays. They never made me feel like I was in the way, even when I asked for an extra blanket at odd hours.

Came in with a dislocated shoulder...
Aug 02, 2025

Came in with a dislocated shoulder after a fall. The ER was busy, but a nurse named Aylin saw me wincing and brought me a cold pack while I waited. The doctor explained the reduction process in simple terms, even drew a quick diagram on a napkin. The whole thing took about two hours from door to discharge, and the bill breakdown was clear, no surprises.

Had my gallbladder removed last month....
Aug 09, 2025

Had my gallbladder removed last month. What stuck with me was the anesthesiologist's visit the night before, he asked about my job and my cat, just normal chat that calmed me right down. The room was quiet, and the food service actually remembered my request for no dairy. The incision is healing cleanly, and the follow-up call to check on my pain levels felt genuine, not just a box-ticking exercise.

Just went for my annual physical....
Nov 06, 2025

Just went for my annual physical. The waiting area had those weirdly comfortable chairs and proper magazines, not just medical pamphlets. The phlebotomist found my vein on the first try (a miracle for me), and the doctor spent a full twenty minutes going over my bloodwork results, circling a couple of borderline values on the printout for me to watch. Felt listened to, not processed.

Visited my aunt after her knee...
Nov 26, 2025

Visited my aunt after her knee replacement. The ward was spotless, I mean, you could smell the clean linen, not antiseptic. A nurse, Mehmet, showed me exactly how to adjust her bed and brought an extra pillow without being asked. Overheard two orderlies laughing quietly at a coffee machine that was acting up; it felt like a real workplace, not a staged set. Made me feel she was in good hands.

Came in with a dislocated shoulder...
Aug 19, 2025

Came in with a dislocated shoulder after a fall. The ER was busy but moved quickly. A nurse named Aylin saw me wincing and brought a cold pack without me asking. The doctor explained the procedure step-by-step in simple Turkish, even drawing a little diagram. The whole thing, from door to sling, took under two hours. What stuck with me was how they kept my husband updated in the waiting area, he said a staff member came out twice just to tell him I was okay.

Had my gallbladder removed last month....
Aug 10, 2025

Had my gallbladder removed last month. The pre-op nerves were the worst part. The anesthesiologist noticed I was tapping my fingers and cracked a dry joke about Istanbul traffic that actually made me laugh. Woke up feeling clear-headed, no grogginess. The food service was surprisingly good, someone checked if I wanted more bread with the soup. The night nurse, Mehmet, was quiet but thorough; he’d adjust my IV line almost before I felt the tug. Follow-up calls the next week were brief but specific.

Went for my annual checkup. The...
Jul 31, 2025

Went for my annual checkup. The phlebotomist found a vein on the first try, a small victory. The waiting room had those sturdy, comfortable chairs, not the plastic ones. My doctor was running 20 minutes behind, but her assistant came out twice to apologize and offer tea. When we finally met, she spent a full 40 minutes going over my old charts, remembering I’d mentioned lower back pain the year before. She didn’t rush the ‘any other questions?’ part.

My aunt was recovering from pneumonia....
Aug 18, 2025

My aunt was recovering from pneumonia. Visiting hours were strict, but the security guard let me in five minutes early when he saw the tulips I was carrying might wilt. The room was quiet, and the floor smelled faintly of lemon, not antiseptic. A young orderly was helping her sit up, talking to her about her hometown, Rize. I watched a physical therapist patiently guide her through breathing exercises, his voice calm even when she got frustrated. It felt less like a facility and more like a place where people were actually looked after.

Our 8-year-old, Leo, was terrified of...
Dec 15, 2025

Our 8-year-old, Leo, was terrified of his tonsillectomy. The pediatric nurse, Aylin, spent 20 minutes before the procedure just chatting with him about his favorite video game. She didn't rush him at all. In recovery, they had these warm blankets that smelled clean, not like a hospital, and they let me stay right by his bed the whole time. Seeing him smile at the nurse the next morning, even with a sore throat, meant everything. We felt looked after, not just treated.

I needed a full cardiac workup...
Dec 17, 2025

I needed a full cardiac workup squeezed in during a layover between meetings. Emsey's online system let me book the consultation, stress test, and echo for the same morning. From the security guard who pointed me to the right floor to the cardiologist who had my file ready, no one wasted my time. The clinic was quiet, the Wi-Fi was strong in the waiting area, and I had my detailed results in hand by 2 PM. It was efficient, calm, and exactly what I needed.

Had my knee surgery here. Everything...
Dec 13, 2025

Had my knee surgery here. Everything was fine. The room was clean, food was okay. Staff were polite. Got my procedure done, recovery went as expected. No complaints.

My experience was for a persistent...
Sep 07, 2025

My experience was for a persistent sinus issue that other clinics had brushed off. What stood out first was the ENT department itself, it was brightly lit, and I noticed the staff wiping down the touchscreens at the reception between each patient. Dr. Kaya actually looked at my old scans on his large monitor and drew a simple diagram to show me where the blockage was, using plain language. The pharmacy on-site had my medication ready, but the clerk took a minute to explain the dosage with a little printed slip. It wasn't just one thing; it was the coordination. The billing department called me the day before to confirm my insurance details, so there was no hassle after. It felt like a place that had its systems figured out, which made a stressful process much smoother.

Had a knee replacement at Emsey...
Aug 19, 2025

Had a knee replacement at Emsey last month. The surgeon, Dr. Aydın, explained everything in a way I could actually understand, no confusing jargon. The first few days were tough, but the nurses on the 4th floor were incredibly patient. They remembered my name and how I liked my pillows stacked. The physio team didn't just give me exercises; they showed me how to do them properly in my own apartment. I'm walking without the cane now, which felt impossible three weeks ago.

As someone who schedules meetings in...
Oct 19, 2025

As someone who schedules meetings in five-minute blocks, efficiency matters. My company's health check was at Emsey. What stood out was the lack of waiting. My appointments were sequenced perfectly, I finished blood work, walked to cardiology, and they were ready. The private patient lounge had strong, quiet Wi-Fi, so I handled emails between consultations. The entire comprehensive scan took under three hours. It felt like a well-run operation, not a hospital visit.

Good hospital. Clean, modern. Staff were...
Nov 02, 2025

Good hospital. Clean, modern. Staff were polite. Had an endoscopy, went smoothly. No complaints.

We traveled from Ankara for my...
Aug 10, 2025

We traveled from Ankara for my wife's thyroid surgery. From the start, the coordination was impressive. A patient coordinator, Elif, was our single point of contact for all scheduling and questions, which cut down on a lot of stress. The room was spacious with a proper bed for me to stay over. Small thing: the bathroom floor was always warm, which was a nice touch. Post-op, the dietary team came to discuss her specific meal plan, not just bringing a standard tray. Dr. Kaya called personally the evening after the surgery to give an update, even though we'd seen him that morning. The billing process was transparent, with a detailed breakdown provided beforehand. It wasn't cheap, but we felt the value was clear in the attention to detail and the calm, organized environment.

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VO-284, Eldeco Centre 110017