Dr. Hiteshi Dhami Shah

I'd been to three other surgeons about the tightness and pain in my hand after a bad burn. Everyone said it was just scar tissue, deal with it. Dr. Hiteshi was the first to really listen. She spent ages examining it, then showed me on a screen how a tendon was actually trapped. Her plan to fix it was detailed, and she drew diagrams so I'd understand. It wasn't a simple fix, but she was honest about the recovery. A year later, I can finally make a fist again. She saw the problem everyone else missed.

Honestly, I was nervous about getting my ears pinned back. It felt like a vain thing to do, you know? But I'd hated it since school. Dr. Hiteshi's consultation was so matter-of-fact, it put me at ease. She wasn't selling me a dream; she just explained exactly how she'd do it and what to expect. The day of the procedure was straightforward—in and out. The stitches were tiny, and healing was exactly as she said it would be. No drama, just a clean result that looks completely natural. I just wish I hadn't waited so long.

The hospital itself is nice, but what stood out was the team. I had a breast reduction scheduled, and I was a bundle of nerves. The nurse who did my pre-op, Rina, must have seen I was shaky. She sat with me for ten extra minutes, just talking about silly things, and it helped so much. Even the person who brought the meal tray was kind. The place runs smoothly, but it's the people who make you feel looked after, not just processed. It made a tough day much easier.

What I'll remember most is how Dr. Hiteshi talked to my mother. Mom came with me for my rhinoplasty consult and was full of anxious questions. Dr. Hiteshi never rushed her. She turned her chair to face her directly, answered every single 'what if,' and spoke in plain language, no medical jargon. She had this calm, direct way about her that reassured both of us. You could tell she wasn't just thinking about the surgery, but about the person—and the worried family—attached to it.