Dr. Apurva Arora

Our son had been sick for weeks, just listless and running a low fever. We'd seen a couple of doctors who thought it was a stubborn virus. Dr. Apurva Arora was different. She spent almost an hour with us on the first visit, asking questions I hadn't even thought of. She ordered some specific tests others hadn't, and it turned out to be a rare bacterial infection. She explained it all on a notepad, drawing little diagrams so we could understand. She caught what everyone else missed, and the treatment worked.

My daughter needed her tonsils out. I was more scared than she was, honestly. But Dr. Arora made the whole thing feel normal. She didn't rush the consultation, answered all my 'what-if' questions without making me feel silly. The day of the surgery, she came to see us before and after, and her instructions for recovery were clear—no medical jargon. It was just a straightforward, smooth experience from start to finish. My kid was eating ice cream and watching cartoons by the afternoon.

We had to come to Apollo Children's for a follow-up. I'll be honest, finding parking was a hassle that day. But once we got inside, it made a difference. The place is bright, with those fish tanks in the waiting area that totally distracted my nervous toddler. The nurses at the front desk were really kind when I was flustered, and one of the assistants even found a sticker for my son after his check-up. It's a hospital, sure, but they try to make it less scary for kids.

What I'll remember most is how Dr. Arora talks to my child, not just to me. She gets down on his level, asks him about his school or his toys. Last time, he was hiding behind my legs, and she just started talking about the cartoon on his t-shirt. He warmed up to her in minutes. You can tell she genuinely likes kids, and that puts a parent at ease more than anything. She has this calm, patient way about her that makes you feel heard.