Dr. Soundaram V

Our son had been sick for weeks, and nobody could figure out why. We were getting scared. Dr. Soundaram actually sat with us and went through everything again. She asked questions other doctors hadn't, and that's how she caught it—it was a rare kidney thing. She explained it to us in a way we could finally understand, without talking down to us. We're just so relieved someone finally listened and put the pieces together.

My daughter needed her tonsils out, which felt like a big deal to us. Dr. Soundaram walked us through the whole thing, step by step, and answered all my probably silly questions. The day of, she was calm, which helped me stay calm. Everything went just as she said it would. My kid was eating ice cream and watching cartoons a few hours later. It was one of those things you worry about that turns out to be completely straightforward.

Honestly, the parking at Apollo was a nightmare that day, and I was frazzled by the time we got in. But the front desk lady saw I was stressed and helped me sort the paperwork quickly. The whole place in the children's wing just feels brighter, with those drawings on the walls. It sounds small, but when your kid is crying, a friendly nurse bringing stickers and a less clinical room make a real difference. It felt like they actually get that kids are scared.

What I remember most is how Dr. Soundaram talked to my son, not just to me. He's eight and was really nervous. She got down to his level, showed him how her stethoscope worked, and let him listen to his own heartbeat. She has this quiet, patient way about her that just puts you at ease. You can tell she's really thinking about the child in front of her, not just the chart.